Conference Program

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Monday 17 October

Monday 17 October Stream1 Stream2
13:00

Welcome and VIP opening

13:15

State of the regulator nations: Are regulators currently facing mission impossible? What is the model for the modern regulator

Panel lead by IAGA [panel members to be confirmed]

More than ever, regulators are under close and noisy scrutiny from consumers, media, lobby groups, governments and powerful global operators. The distance is sometimes growing in terms of capability to oversee operators and suppliers efficiently, effectively and consistently. The regulator’s scope is increasingly blurred through internationalization and the blurring of legal products and delivery channels, while the operators and suppliers are becoming more diversified and complex.

Should the regulatory model evolve, and if so, how?

14:15

E-Sports into the light

Michael Morton, Senior Policy Counsel, Nevada Gaming Control Board

With a number of jurisdictions bringing e-sports wagering out of the black market and into the light, it’s crucial that any regulation of this already mature but still growing industry does not stifle economic growth.

As gaming companies have tried for years to get a younger demographic to walk through casino doors, it’s imperative that regulatory bodies both protect this younger generation as legal wagering increases and foster the industry’s growth as it continues to intersect with the legacy gaming industry.

15:15
AFTERNOON TEA
15:15

Why the Women’s World Cup 2023 will be the biggest betting event ever

Christina Thakor Rankin, 1710 Gaming Ltd

Everything we know about sports betting, integrity and problem gambling is based on men.

We know that prevention is far better than cure so why are we not starting to think about this now?

We need to change the way we think about sports betting and bettors to reflect the cultural shift in women’s sports and betting that the Women’s World Cup 2023 will bring in terms of players and customers.

This means re-thinking everything we know about sports-bettors,  processes, policies and technology that is biased towards old perceptions of sports-bettors.

The world is changing and we need to change with it or risk the creation of a new generation of hidden problem gamblers.

16:30

Why waste a good ‘crisis’? From Royal Commission to regulatory reform: Setting a higher standard for Victoria’s gambling industry

Fran Thorn, Chair, Victorian Gambling and Casino Control Commission 

With a stronger regulatory approach, the new Victorian Gambling and Casino Control Commission (VGCCC) is setting a much higher standard for the Victorian gambling industry which is focused on integrity, safety and fairness for all.

In 2021, a Royal Commission found Melbourne’s casino operator, Crown Melbourne Limited, was operating in an ‘illegal, dishonest, unethical and exploitative’ way, and was unsuitable to hold its casino licence. It also found the existing independent regulator – the Victorian Commission for Gambling and Liquor Regulation – did not have the legal powers or resources to hold the casino to account.

In response, the Victorian Government created a new, dedicated casino and gambling regulator, bolstering the VGCCC with stronger powers and a clearer remit. It also imposed unprecedented scrutiny over casino operations, and gave the casino operator a two-year deadline to prove it is operating legally and responsibly.

With a stronger legal backing and renewed regulatory posture and approach, the VGCCC is now setting a much higher standard for the gambling industry and the casino. The Commission has worked through a renewed regulatory posture and is building the confidence of the regulator to act where the industry does not meet standards.

Applied across the regulator’s role in licensing, monitoring, education and enforcement, it now expects participants to recognise their legal and social obligations that accompany the licence to operate gambling businesses. It supports those who do the right thing, but has zero tolerance for those who opportunistically or deliberately contravene the law.

As VGCCC Chair Fran Thorn will speak to this new regulatory approach that is focused on integrity, safety and fairness for all.

18:30
OPENING RECEPTION
Ashurst Ballroom

Let’s shake the jetlag and kick off IAGR2022 with a welcoming reception, hosted by Ashurst. The event is the perfect opportunity to relax and meet new industry peers and old friends over drinks and canapes.

The reception will be held in the Ashurst Ballroom, a short 300 metre walk from the Novotel on Collins Street.

Tuesday 18 October

Tuesday 18 October Stream1 Stream2
08:30

Opening remarks

08:45

An introduction to gambling in the Metaverse

Earle Hall, VC, International Gaming Standards Association & CEO @ AXES.ai

This presentation aims to demystify what the Metaverse is and how critical it is to embrace by the regulatory community. Blockchain, Cryptocurrency and NFT are all converging with a digital twin in the Metaverse to form a new, much more evolved gambling experience.

The barriers between land-based and online gambling will be eliminated. This presentation will offer important insights as to this emerging trend and offer avenues of reflection and debate for regulators to prepare for future policy and standards.

09:45

Time for change? Reflections on the policy landscape and developments in Great Britain

Andrew Rhodes, CEO, Gambling Commission United Kingdom

More information coming soon.

10:45
MORNING TEA
11:00

Is there actually a place for black market gambling? Does a regulated market just create a black market that is more risky than it would be otherwise?

Panel led by IMGL [members to be confirmed]

The black market is demonised in some jurisdictions, tolerated in others and just the norm in others. This panel will consider what we can learn from a global rather than local perspective on the black market. What is the trade-off between commerciality and regulation. As a global organisation how can/should IAGR seek to work on challenges that are common for all? What does the future hold for the black market as more markets move from black to grey to fully regulated?

12:00
LUNCH
13:00

A collaboration between industry and academia to drive innovation in responsible gambling practices.

Professor Sally Gainsbury, Director, Gambling Treatment and Research Clinic, Brain and Mind Centre, University of Sydney & Dr Robert Heirene, Lecturer in Psychology, Charles Darwin University

The presentation will share findings from the world’s largest study of online gambling behaviour using data from five separate online wagering operators. This will be the first presentation of results from across a series of studies combined with insights from a multidisplinary research approach. The presentation will be action-focused and discuss how the learnings can be directly translated into policy and practice to minimise harms.

13:45

The role of AUSTRAC in disrupting money laundering in casinos, pubs and clubs and the role of the regulator in AML disruption

Peter Soros, Dep CEO Austrac

More information coming soon.

Gambling behaviour and Covid

Tony Clarkson – Principal Clinical Advisor, Victorian Responsible Gambling Foundation

Dr Rebecca Jenkinson – Senior Research Fellow (Gambling, Alcohol and Other Drugs) and Manager, Australian Gambling Research Centre

The Covid-19 pandemic has resulted in various consequences for people experiencing harm from gambling, some foreseen, others less so. The presentation will focus on two key areas related to gambling and Covid; research and individual behaviour.

Dr Rebecca Jenkinson lead a national research project in the first year of the pandemic which focused on the impacts of Covid on gambling spend and people’s wellbeing. The second part of the presentation will focus on how individual gamblers have responded to Covid, including any changes in their gambling behaviours or attitudes.

14:30

Online poker and Australia’s awkward prohibition

Paul Newson, Senet Legal

Australia maintains the highest gambling spend per capita globally and state governments accrue the associated substantial and escalating gambling taxation revenue, but the industry occupies an awkward position in the political psyche and cultural milieu. Simply put there is limited political interest in an actively engaging with gambling policy and there is no enthusiastic recognition of the sectors contribution to local employment and broader economic and social benefits.

This talk will consider the distinguishing characteristics of online poker and examine why prohibition is rarely the right approach and often results in aggravating harms and significant perverse and adverse consequences.

An introduction to the new CEN standards

IGSA

A discussion on the new CEN standards and implications for communications

15:15
AFTERNOON TEA
15:30
IAGR AGM
16:30
GROUP PHOTO
18:30
FREE EVENING

Wednesday 19 October

Wednesday 19 October Stream1 Stream2
08:30

Opening remarks

08:45
Regulating emerging technology

Ian Hughes, Chief Commercial Officer, GLI

Adoption of new technology and integration of various platforms including Digital Wallets into the gaming environment create opportunities and risks for regulators. Opportunities for regulators to use more data driven decisions that come with Technologies present greater insight into the KYC and improvements in AML/CTF objectives.

Advantages and Disadvantages of Prescriptive v Objective based regulations in addressing Emerging Technology will be presented.

09:45

A new approach to security – the Blockchain Licensing Tool

IGSA

More details coming soon.

10:45
MORNING TEA
11:00

Why do regulators find it difficult to get a quick, consistent grip on an appropriate response to advertising, inducements and free bets? Why can’t there be a simple data driven response recognised across the globe?

Panel led by Senet Legal

Nothing seems to separate approaches of regulators like the question of what the right level of regulation is around advertising, free bets and bonuses. One view could be that regulators and legislators seem to veer from one extreme to another meaning that operators don’t ever really understand what is expected, struggling to adjust from one jurisdiction to another and consumers don’t get the benefits of a truly evidenced policy approach.

This panel will help understand these questions better, understand where best practice exists, what are the key lessons are and reflect on how this area could evolve positively in the future.

12:00
LUNCH
13:00

The pandemic – a market trend accelerant or the start of something different?

Ben Haden, Director, UK Gambling Commission

Ben will use a wide range of data to examine the impact of the Covid-19 pandemic on the UK gambling market – both operators and consumers. He will consider the impacts in terms of potential risks posed and what it might mean for the future.

13:45

Risk factors in Jamaica

Richard Byron Henry, Programme Manager RISE/BGLC responsible gambling programme

Richard Byron will share info regarding attitudes towards gambling,  risk and  factors for gambling related problems.  He will also share data on the social impact of gambling in Jamaica as well as prevalence rates of gambling problems using two measures. The incidence of gambling among adults and the support for gambling in Jamaica will also be discussed. Finally, the critical significance of this collaboration in yielding industry changing data and solutions will be highlighted.

Loot boxes: Gambling-like reward mechanisms in video games

Associate Professor Jim Sauer – Research Associate Professor, University of Tasmania

This session will cover some of the research Assoc. Prof. Sauer has conducted, together with colleague Dr Aaron Drummond, on loot boxes. Loot boxes are highly-prevalent reward systems in video games; offering players randomised reward outcomes of varying value, typically in exchange for real-world currency.

In 2018, Sauer and Drummond published the first empirical evaluation highlighting the similarity of some loot boxes to many conventional forms of gambling; supporting views shared by scholars, policy-makers, and gamers worldwide. In this session, Jim will cover some of the important psychological and legal similarities between loot boxes and conventional forms of gambling, present some data demonstrating behavioural associations between loot boxes and gambling (e.g., a relationship between loot box spending and problem gambling symptomatology), and address the idea that engagement with loot boxes might serve as a “gateway” for future gambling; an idea often speculated upon, but with little direct investigation to date.

Some of Assoc. Prof. Sauer and Dr Aaron Drummond’s work on this topic can be found at https://rdcu.be/ZXTg and https://rdcu.be/b5iSr.

14:30

The role and nature of the Special Manager

Stephen Bryan, QC, Special Manager for the Melbourne Casino Operator

More details coming soon.

Future problem gambling help services

Anders Dorph, Director, Danish Gaming Authority

A novel study identifies the number of Danes with a problematic gambling behaviour. Anders will present the results of a novel study identifying Danes with a problematic gambling behaviour and will give a status on the initiatives on responsible gambling in Denmark

15:15
AFTERNOON TEA
15:30

Regulating the cashless sector

Jennifer Carleton, Chief Legal Officer, Nevada – Bringing together panelists with experience from Europe (Codere/OKTO), the Netherlands (MagicPAY), Australia (Utopia) and the US (IGT, Akers) to discuss regulation, technology and innovation.

Innovation in gaming is at the forefront of regulators’ minds.  Touchless gaming with a seamless patron experience is at the forefront of operators’.  How to bring these two together is the focus of the IAGR conference.  Understanding emerging gaming payments methods and how to regulate them will be a key focus for gaming regulators worldwide.

Innovation in Lagos

Are Bashir, Chief Executive officer of the Lagos State Lotteries and Gaming Authority

The session delves into the regulatory agenda of the state of Lagos through the Lagos State Lotteries and gaming authority, a regulator and law which have brought several innovations to advance the efficiency and effectiveness of gambling business in the State of Lagos.

What has changed in our way of thinking as it concerns the gaming business in Lagos? What issues have strengthened our resolve on how business was before now? We’ll share how the innovations we implemented has encouraged us to throw off old thinking, processes or policies and to best reflect the cultural, technological and consumer change we have witnessed in the Lagos gaming business.

16:30

Identifying EGM risk in real-time

Tracy Schrans, President Focal Research

The use of technology for identifying risk among online/digital customers and members of loyalty schemes has been well established. Yet, reliable identification of risk in real time, during play, among those who gamble without using an identifier is more challenging. And it represents a significant gap in coverage of player protection tools at present.

Being able to accurately identify in-play risk means that such identification can be linked to meaningful EGM custom messaging and safer gambling actions hence Smart RG EGMs rather than the blunt instruments currently in play.

18:30
GALA DINNER
Zinc at Federation Square

The formal gala dinner is a sit-down event that celebrates a successful conference. Sit back and share key insights, stories and fabulous food with your colleagues and speakers.

The winners of the IAGR Regulatory Awards will be announced during the dinner.

Thursday 20 October

Thursday 20 October Stream1 Stream2
08:30

Opening remarks

08:45

Gambling advertising, public sentiment and regulatory approaches

Natalie Wright, Director Office of Responsible Gambling, Australia

Natalie will provide an overview of some of the evidence regarding public sentiment towards gambling advertising in sport, and of the Reclaim the Game partnership approach taken by the Office of Responsible Gambling to reduce advertising in sport and challenge the normalisation of sports betting and sports betting advertising

09:45

How regulators can use lived experience to prevent gambling harm

Paul Buck, CEO, Epic Risk Management

EPIC’s panel discussion will include senior directors, all of whom have had their own lived experience of gambling related harm. They will talk about the practices and the dynamics that led to their pathological gambling addictions, and they will impart their industry knowledge with the aim of elevating the use of lived experiences and preventative action that will effectively minimise gambling harm.

The panel discussion will also include insight from industry experts who can talk of their own experiences of implementing lived experience programmes and how effective they were in changing approaches to safer gambling EPIC will use the panel discussion to discuss how stakeholders move towards more efficient and effective gambling regulation with a commitment to effective measures for safer gambling

10:45
MORNING TEA
11:00

How to move to a sustainable future

Deputy General Director Henrik Nordal, Norwegian Gaming Authority

Henrik will lead a panel that considers how with growing awareness and knowledge about the cost for individuals and society from betting related harm, so is also expectations of a more sustainable approach to it increasing. Will this trend continue or is it a fad? How can regulators, researchers and industry affect this development? Should they?

12:00

Closing session

13:00
FINAL LUNCH