IAGR2025 session:
PANEL: Navigating complexity – tackling key challenges in responsible gambling regulation
This session explores some of the most pressing challenges in responsible gambling regulation today — including emerging gambling products, VIP programs, non-traditional advertising and shifting financial behaviours. Panellists will examine current regulatory responses, identify potential gaps, and consider the real-world impact of these measures on player protection and market sustainability.
Moderated by Tracy Parker, Senior Vice President, Accreditation, Advisory & Insights, Responsible Gambling Council, Canada
About Jennifer:
Dr Jennifer Shatley is the Executive Director of the Responsible Online Gaming Association (ROGA), representing nearly 90% of the legal U.S. online gaming market by handle. With nearly three decades of experience in responsible gaming, corporate social responsibility, public policy, and harm mitigation, she has pioneered many of the industry’s most recognized initiatives.
Jen launched the first broadcast advertising campaign focused on responsible gaming, created enterprise-wide innovations in self-exclusion and player protection technology, and developed Caesars’ Responsible Gaming Ambassador program, which has trained more than 100,000 employees and served as a template for today’s proactive risk assessment practices. Today, she continues to set the standard for responsible gaming worldwide.
